Política de envío
Shipping
Last updated: 12 August 2026
1. Processing
Orders are picked and handed to the carrier within 1 to 3 business days. You get a confirmation email with tracking as soon as the parcel is scanned. Orders placed on a weekend or a public holiday start counting from the next business day.
2. Where we ship and how long it takes
Shipping is a flat $11.99 anywhere we ship, and free over $149. All prices below are in US dollars and all times are in business days after processing, so add the 1 to 3 days above.
| Destination | Delivery time | Cost |
|---|---|---|
| United States and Canada | 8 to 10 business days | $11.99, free over $149 |
| United Kingdom and Europe | 10 to 14 business days | $11.99, free over $149 |
| Australia and New Zealand | 10 to 14 business days | $11.99, free over $149 |
| Rest of the world | 10 to 16 business days | $11.99, free over $149 |
Express delivery is offered to Australia and New Zealand at checkout for $16.90, in 4 to 7 business days.
3. Free shipping
Shipping is free on every order over $149, to every country we ship to. The threshold is applied to the value of the products in your cart, before tax and after any discount. If you are shopping in another currency, the equivalent amount is shown in your cart.
4. Tracking
Tracking is emailed when the parcel is scanned by the carrier. It can take 24 to 72 hours before it starts showing movement: that is normal and does not mean anything is wrong. You can also check the status on our Track your order page.
5. Split deliveries
If you order several items they may arrive in separate parcels, on separate days, without extra cost to you. Each parcel gets its own tracking number.
6. Customs and import duty
Orders shipped outside the United States may be subject to import duty or local tax. These are set by your own country and are not included in what you pay us. Any charge is payable by the recipient on delivery.
7. Wrong address, refused and undelivered parcels
Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, or because it was refused or not collected, we can resend it once you cover the second shipping cost, or refund it as a change-of-mind return under our refund policy.
8. Lost or damaged in transit
If tracking has not moved for 10 business days, or the parcel arrives damaged, write to us at hello@pillowery.com with your order number and a photo where relevant. We will replace it or refund it in full. You pay nothing.
Contact
Pillowery
Email: hello@pillowery.com